T-CS - Le Grand 4x4 Tour for Cruise Ships
These Terms & Conditions apply to the T-CS - Le Grand 4x4 Tour for Cruise Ships operated by Tour Esperance. By booking or participating in the tour, passengers acknowledge and accept the following conditions.

1. Cruise Ship Unable to Dock If the cruise ship is unable to dock or tender passengers ashore due to weather, sea conditions, port closure, or another operational decision made by the cruise line or relevant authorities, Tour Esperance will provide a full refund of the tour amount paid to Tour Esperance. Passengers will not be penalised where the tour cannot proceed because the ship is unable to safely access Esperance.

2. Passenger No-Shows If a passenger fails to attend the tour and the cruise ship has successfully arrived in Esperance, the booking will be treated as a no-show. No refund will be provided for passenger no-shows. This includes passengers who decide not to participate after arriving in Esperance for personal reasons, illness, change of mind, or other circumstances not caused by Tour Esperance.

3. Meeting Time & Late Passengers Passengers are responsible for being at the designated waiting place at the advised meeting time. The vehicle must operate to a strict schedule to ensure the excursion can visit Cape Le Grand National Park and return passengers to the cruise ship within the required timeframe. If passengers are not at the designated waiting place by the scheduled departure time and the tour departs without them, the booking will be considered a no-show and no refund will apply. Passengers are strongly encouraged to arrive early.

4. Tender Delays Tour Esperance understands that cruise ship tender operations can sometimes be delayed due to weather, sea conditions, congestion, or other circumstances outside the passenger's control. Where passengers are delayed arriving ashore by the ship's tender operation, Tour Esperance will make every reasonable effort to wait for passengers, provided we can make contact with the affected passengers, cruise representative, or group leader; we are advised that the passengers are actively making their way ashore; and waiting will not compromise the safe operation of the tour or our ability to return passengers to the ship by the required time. If significant tender delays occur, Tour Esperance may adjust the itinerary, shorten individual stops, or remove a stop in order to maintain the cruise ship return deadline.

5. Cruise Ship Return Time Returning passengers to their cruise ship on time is a priority. The Tour Leader and Driver may alter the itinerary during the day where necessary due to traffic, weather, road conditions, national park conditions, tender delays, or changes to the cruise ship schedule. The duration of individual stops may therefore change.

6. Itinerary Changes The advertised itinerary is a guide and may be altered without notice where required for safety or operational reasons. Tour Esperance may change the order of locations, substitute locations, or shorten stops due to weather or ocean conditions; road closures or road conditions; Cape Le Grand National Park restrictions; bushfire or emergency conditions; cruise ship schedule changes; tender delays; traffic; passenger safety; or circumstances outside Tour Esperance's reasonable control. Where possible, we will provide an experience of equivalent quality. Tour Esperance 4x4 Adventures | Cruise Shore Excursion Terms & Conditions

7. Lucky Bay Lunch Lunch at Lucky Bay is included as part of the standard cruise excursion unless otherwise specified in the booking agreement. Passengers must advise Tour Esperance of any known dietary requirements or allergies prior to the tour. While reasonable efforts will be made to accommodate dietary requirements, we cannot guarantee an allergen-free environment.

8. Swimming Swimming opportunities may be available at Lucky Bay. Swimming is subject to weather, ocean conditions, available time, and the Tour Leader's safety assessment on the day. Passengers choosing to enter the water do so voluntarily and must follow all safety instructions provided by Tour Esperance staff. Tour Esperance reserves the right to cancel swimming opportunities where conditions are considered unsuitable or where time constraints require the group to continue the excursion.

9. Passenger Conduct & Safety Passengers must follow all reasonable instructions provided by the Driver, Tour Leader, and Tour Host. Tour Esperance reserves the right to refuse participation or remove a passenger from the tour where their behaviour presents a safety risk to themselves, staff, other passengers, or the public. Passengers should wear appropriate footwear and clothing and take reasonable care when walking on beaches, rocks, pathways, and natural surfaces.

10. Weather Esperance and Cape Le Grand are natural coastal environments and weather conditions can change quickly. Tours generally operate in a variety of weather conditions. Rain, wind, cloud, or cooler temperatures alone do not automatically constitute grounds for cancellation or refund. Tour Esperance will determine whether conditions allow the excursion to operate safely.

11. Photography & Personal Belongings Passengers are responsible for their own personal belongings throughout the excursion. Tour Esperance is not responsible for personal belongings lost, damaged, or left behind, except where responsibility cannot lawfully be excluded. Passengers should take particular care with phones, cameras, and valuables when visiting beaches or entering the water.

12. Acceptance of Terms By confirming a booking, the booking agent, cruise operator, and/or passenger acknowledges that these Terms & Conditions form part of the booking conditions for the excursion.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

IMPORTANT CRUISE PASSENGER SUMMARY

• Ship unable to dock or tender due to weather: Full refund

• Passenger no-show: No refund

• Passenger misses the scheduled vehicle departure: No refund

• Tender running late: Contact us - we will wait where reasonably possible without jeopardising the tour or ship return time